Are you a customer who needs help?

That’s what the Amaé Team is for.

Feel free to reach out to us at any time. We’re here to help with orders,
shipping, returns and product questions, and any feedback you may have.

Our customer service team will assist you by email, Monday to Friday, from 9 AM to 6 PM IST (excluding holidays).

We aim to get back to you within 2 business days.

Our customer service team will assist you by email, Monday to Friday, from 9 AM to 6 PM IST (excluding holidays). We aim to get back to you within 2 business days.

Can I cancel or change my order after placing it?

You can cancel your order only before it is dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled or modified.
If you need help, please reach out to us as soon as possible after placing your order—we’ll do our best to assist.

Due to the personal nature of our products, we do not accept returns or exchanges on opened or used items.

We only accept returns if:

  • The product is unused and unopened
  • It is in its original packaging
  • The request is raised within 7 days of delivery

Approved returns are eligible for store credit.

Orders are processed within 1–3 business days.

Estimated delivery timelines:

  • Metro cities: 2–4 business days
  • Non-metro areas: 3–7 business days
  • Remote locations: 5–8 business days

You’ll receive tracking details once your order is shipped.

Do you offer free shipping and Cash on Delivery (COD)?
  • We currently offer free shipping across India
  • Cash on Delivery (COD) is available for selected pin codes

Please note:

  • COD may not be available in all locations
  • Some orders may require verification

Once your order is shipped, you will receive a confirmation email with your tracking details.

You can use this link to follow your order’s journey in real time.
 If you haven’t received tracking details within the expected time, feel free to reach out—we’re here to help.

If something doesn’t feel right with your order, we’re here to resolve it.

Please email us within 48 hours of receiving your package with:

  • Your order details
  • A brief description of the issue
  • Supporting images

Our team will review and get back to you with the next steps.

Track order

Report issue

Can I cancel or change my order after placing it?

You can cancel your order only before it is dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled or modified.
If you need help, please reach out to us as soon as possible after placing your order—we’ll do our best to assist.

Orders are processed within 1–3 business days.

Estimated delivery timelines:

  • Metro cities: 2–4 business days
  • Non-metro areas: 3–7 business days
  • Remote locations: 5–8 business days

You’ll receive tracking details once your order is shipped.

Once your order is shipped, you will receive a confirmation email with your tracking details.

You can use this link to follow your order’s journey in real time.
 If you haven’t received tracking details within the expected time, feel free to reach out—we’re here to help.

Due to the personal nature of our products, we do not accept returns or exchanges on opened or used items.

We only accept returns if:

  • The product is unused and unopened
  • It is in its original packaging
  • The request is raised within 7 days of delivery

Approved returns are eligible for store credit.

  • We currently offer free shipping across India
  • Cash on Delivery (COD) is available for selected pin codes

Please note:

  • COD may not be available in all locations
  • Some orders may require verification

If something doesn’t feel right with your order, we’re here to resolve it.

Please email us within 48 hours of receiving your package with:

  • Your order details
  • A brief description of the issue
  • Supporting images

Our team will review and get back to you with the next steps.

Track order

Contact us

Amaé team is always there for you.