Are you a customer who needs help?
That's what the Amaé Team is for.
Feel free to reach out to us at any time. We're here to help with orders, product questions, and any feedback you may have.
Our customer service team can assist by email, Monday through Friday, from 9AM to 5PM IST (Excluding Holidays). We will aim to get back to you within 2 Business days.
You can cancel your order only before it is dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled or modified. If you need help, please reach out to us as soon as possible after placing your order—we’ll do our best to assist.
Orders are processed within 1–3 business days. Estimated delivery timelines:
- Metro cities: 2–4 business days
- Non-metro areas: 3–7 business days
- Remote locations: 5–8 business days
You’ll receive tracking details once your order is shipped.
Once your order is shipped, you will receive a confirmation email with your tracking details. You can use this link to follow your order’s journey in real time. If you haven’t received tracking details within the expected time, feel free to reach out—we’re here to help.
Due to the personal nature of our products, we do not accept returns or exchanges on opened or used items.
We only accept returns if:
- The product is unused and unopened
- It is in its original packaging
- The request is raised within 7 days of delivery
Approved returns are eligible for store credit.
We want to make clean skincare accessible to everyone:
- We currently offer free shipping across India.
- Cash on Delivery (COD) is available for selected pin codes.
- Please note: COD may not be available in all locations.
- Some orders may require verification before dispatch.
If something doesn’t feel right with your order, we’re here to resolve it.
Please email us within 48 hours of receiving your package with:
- Your order details (Order ID)
- A brief description of the issue
- Supporting images or unboxing video
Our team will review and get back to you with the next steps.
Contact us
